Frequently asked questions
Place an order, choose a product, arrange a preorder or plan a gift for your business.
Ordering and delivery
Where do you deliver and what does it cost?
Yes, we deliver throughout Switzerland — French-speaking, German-speaking and Ticino cantons. Less than CHF 60 : CHF 19.00 · From CHF 60 to under CHF 150 : CHF 9.00 · From CHF 150 : Free. Preordered panettoni only: CHF 14.00 below CHF 60, CHF 9.00 from CHF 60 to under CHF 150, free from CHF 150. With other products, the tiers above apply to the whole order.
DeliveryAn item is damaged or incorrect: what should I do?
Food products cannot be returned or exchanged. You will not be asked to send the product back. Claims can still be made in the following cases: Product damaged on receipt, Product not matching the order, Product with an obvious quality defect. No right of withdrawal applies to food orders. Complaints remain possible within 14 days, as described below. For any complaint, write to us within 14 days of receipt at info@gourmethica.ch, with a photo of the product concerned. We will offer you a refund or a replacement depending on the case. You will not be asked to send the product back.
Contact usProducts and allergens
Where can I find ingredients and allergens?
Contents, ingredients and allergens are listed on each product page. Check the product you are interested in and contact us with any questions before ordering.
Browse productsWho are the producers?
We work with four houses: Madre Terra, Libera Terra, Giotto and Cotti in Fragranza. You can read their stories on the producer pages.
Our producersSeasonal orders
When will a preorder be dispatched?
Our seasonal artisanal products — panettoni, Easter colombe — are available for preorder before they arrive in Switzerland. During this period, your payment is confirmed, but shipping only takes place once the products reach our partner Réalise. You'll receive an email as soon as your order ships.
The panettone guideWhat if my basket also includes available products?
The order ships in one go: the available products wait for the panettoni, then everything leaves within 3 days of their receipt at Réalise. Expected arrival 1 December 2026 — an estimate, not a guaranteed delivery date. Delivery in two shipments can also be chosen in the basket, for a one-off supplement of CHF 12.00: the other products leave without waiting, the panettoni follow. A gift order always ships together.
Terms of saleFor businesses
What is the minimum business order?
Five gift boxes. For Christmas panettoni ordered on their own, without a box, orders start at ten pieces.
Business offers