Frequently asked questions
Place an order, choose a product, arrange a preorder or plan a gift for your business.
Try:
Ordering and delivery
2 questions- Anywhere in Switzerland: the French-, German- and Italian-speaking regions.
- To your door: CHF 19.00 below CHF 60; CHF 9.00 from CHF 60 to under CHF 150; free from CHF 150.
- Preordered panettoni only: CHF 14.00 below CHF 60; CHF 9.00 from CHF 60 to under CHF 150; free from CHF 150.
- Panettoni with other products: the home rates apply to the whole order.
- Pickup at the Réalise depot: Rue Boissonnas 11, 1227 Genève. CHF 5.00, free from CHF 150.
- What is covered: a product damaged on arrival, a product that does not match the order, or an obvious quality defect.
- What to do: write to info@gourmethica.ch within 14 days of receipt, with a photo of the product.
- What we offer: a refund or a replacement, depending on the case.
- No return: we do not ask you to send the product back.
- Outside these cases: food products are not taken back or exchanged, and no right of withdrawal applies.
Products and allergens
2 questions- On every product page: the contents, ingredients and allergens.
- A question before you order: write to us.
- Four Italian houses: Madre Terra, Libera Terra, Giotto and Cotti in Fragranza.
- Their stories: on the producer pages.
Seasonal orders
2 questions- Seasonal products: panettoni and Easter colombe, sold before they arrive in Switzerland.
- Payment: confirmed when you order.
- Dispatch: within 3 days of the products reaching our partner Réalise.
- Christmas panettoni 2026: expected to arrive the week of 2 November 2026. This is an estimate, not a guaranteed delivery date.
- An e-mail: tells you as soon as your order ships.
- By default, one shipment: the available products wait for the panettoni, then everything leaves within 3 days of their arrival at Réalise.
- Or two shipments: to choose in the basket, for a one-off supplement of CHF 12.00. The other products leave at once, the panettoni follow.
- Gift order: always one shipment.
- Depot pickup: always one pickup.
For businesses
2 questions- Gift boxes: from 5 boxes.
- Christmas panettoni only, without a box: from 10 pieces.
- What to do: fill in the quote form on the Business page.
- Timing: your quote within 48 h.
- Validity: 30 days.
Didn’t find your answer?
Write to us whichever way suits you.
We usually reply within 24 working hours.