Contact
How can we help?
A question about your order, a product or a delivery? Write to us.
We usually reply within 24 working hours.
Quick answers
Your answer may already be here.
Four questions we are often asked, with their answers.
All questionsWhere do you deliver and what does it cost?
- Anywhere in Switzerland: the French-, German- and Italian-speaking regions.
- To your door: CHF 19.00 below CHF 60; CHF 9.00 from CHF 60 to under CHF 150; free from CHF 150.
- Preordered panettoni only: CHF 14.00 below CHF 60; CHF 9.00 from CHF 60 to under CHF 150; free from CHF 150.
- Panettoni with other products: the home rates apply to the whole order.
- Pickup at the Réalise depot: Rue Boissonnas 11, 1227 Genève. CHF 5.00, free from CHF 150.
An item is damaged or incorrect: what should I do?
- What is covered: a product damaged on arrival, a product that does not match the order, or an obvious quality defect.
- What to do: write to info@gourmethica.ch within 14 days of receipt, with a photo of the product.
- What we offer: a refund or a replacement, depending on the case.
- No return: we do not ask you to send the product back.
- Outside these cases: food products are not taken back or exchanged, and no right of withdrawal applies.
Where can I find ingredients and allergens?
- On every product page: the contents, ingredients and allergens.
- A question before you order: write to us.
When will a preorder be dispatched?
- Seasonal products: panettoni and Easter colombe, sold before they arrive in Switzerland.
- Payment: confirmed when you order.
- Dispatch: within 3 days of the products reaching our partner Réalise.
- Christmas panettoni 2026: expected to arrive the week of 2 November 2026. This is an estimate, not a guaranteed delivery date.
- An e-mail: tells you as soon as your order ships.
The form